We offer Free Insured SHIPPING to all addresses within the EU for all orders.
Please note that we are currently only shipping to clients in the EU.
Delivery times are for guidance only and are subject to change due to unforeseen factors such as adverse weather conditions. Our current standard delivery time is 2-7 working days after dispatch.
When will my order be processed?
We aim to dispatch within 2 working day for all purchases. Couture Kingdom will always notify you if there should be a problem with item availability or if there are unforeseen delays in dispatch.
If you have an urgent order it is always advisable to discuss your requirement by telephone on:
+32 475 31 6353
Late and lost deliveries
If your delivery has been delayed beyond 15 working days from dispatch, please contact us and we will assist with tracking the package. Often a delivery attempt has been made but a card has not been left. We cannot refund or replace lost items until 20 working days after the date of dispatch.
Warranty | Exchange | Returns
For your peace of mind, all Couture Kingdom products are sold with a 12 month repair or replacement warranty. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality.
If you have changed your mind, please adhere to the following steps:-
- You must notify Couture Kingdom within 7 days of accepting delivery of your order and arrange return of the product within 7 days of the aforementioned notification
- Please note that sale items are non-refundable and not eligible for returns.
- You must notify Couture Kingdom by email sales@couturekingdom.be or to obtain a ‘Return Authorisation Number’ alternatively please call us directly
- You are requested to provide a ‘proof of purchase’, this may be an invoice or bank statement
- Product must be returned to the Couture Kingdom address, provided when you obtain a ‘Return Authorisation Number’
- Upon receipt of the item by Couture Kingdom, Couture Kingdom will refund to you the purchase price for the returned product, less any shipping costs
- For returns or exchanges for change of mind on items purchased from Couture Kingdom stockists, please contact your place of purchase for assistance
- You must return the Product in its original condition with the original packaging. Please note that you send the items at your responsibility and must arrange your own insurance if you wish to
- Refunds can only be credited back to the original payment method or card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Couture Kingdom. It is important to note, that depending on which bank your account is held with, or payment method, please allow 14 days from the day Couture Kingdom receives the product for your funds to be process and cleared
- Refunds will only be issued to items purchased at the www.couturekingdom.be website. Refunds will not be given for Couture Kingdom stock purchased from Couture Kingdom stockists. Please contact your place of purchase for assistance in this case
If you believe your item is faulty or damaged, Couture Kingdom will gladly repair, exchange or refund the original piece, in which case please adhere to the following steps:-
All Couture Kingdom products are sold with a 12 month repair or replacement warranty.
- You must notify Couture Kingdom by email sales@couturekingdom.be or sales@couturekingdom.it to obtain a ‘Return Authorisation Number’, alternatively please call us directly
- You are requested to provide a ‘proof of purchase’, this may be an invoice or bank statement. Product must be returned to the Couture Kingdom address, provided when you obtain a ‘Return Authorisation Number’
- Couture Kingdom will then, replace, repair or refund you in full for the product; or alternatively exchange for a different item of similar value
- Couture Kingdom will always attempt to exchange faulty items for the same item in the same style, subject to availability. If you would like to exchange for a different item, please make this clear in your email request for a ‘Return Authorisation Number’
- Refunds can only be credited back to the original payment method or card that was used to make the original purchase. The refund will be processed as soon as the items have been received by Couture Kingdom. It is important to note, that depending on which bank your account is held with, or payment method, please allow 14 days from the day Couture Kingdom receives the product for your funds to be process and cleared.
